Returns & Refunds Policy

We hope you and your little companions love everything you order from Twigs and Burrows. However, if something isn’t quite right, we’re here to help.

Return Timeframe

You have 30 days from the date of purchase to request a return or exchange. Unfortunately, we can’t accept returns beyond this period.

Return Eligibility

To be eligible for a return, your item must be:

• Unused
  

• In its original condition
  

• In the original packaging
  

• Accompanied by a receipt or proof of purchase reference number
  

Exchanges

We’re happy to replace items if they arrive damaged or defective. If you need an exchange for the same item, email us at info@twigsandburrows.co.uk , and return it to:

Refunds

Once we’ve received and inspected your return, we’ll send you an email to confirm. If your refund is approved, it will be processed back to your original method of payment.

Partial refunds may apply if:

• The item is not in its original condition
  

• It is returned damaged or missing parts not due to our error
  

• The item is returned more than 30 days after delivery
  

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account
   

2. Contact your card provider — it may take a few days for the refund to post
   

3. Check with your bank for any processing delays
   

Still no refund? Please contact us at info@twigsandburrows.co.uk

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of the return.

Return Shipping

• You are responsible for return shipping costs.
  

• Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted.
  

• For items over £50, we recommend using a trackable service or purchasing shipping insurance, as we can’t guarantee we’ll receive your item.